Effect of cancel
Stops future renewals
Cancellation Policy
This Cancellation Policy explains how OriginHRMS employers can cancel subscriptions, stop renewals, and manage access after cancellation.
Last updated: July 2026
1. Scope
OriginHRMS sells digital subscription access to workforce management software. Customers may cancel future renewals at any time. Cancellation applies to recurring plan and seat renewals and to autopay mandates where enabled.
Payments for Origin services may be processed by authorized payment partners such as Razorpay. Cancellation of Origin billing is separate from any bank, card, or UPI dispute process you may also raise with your payment provider.
2. How Cancellation Works
Current cycle
Access continues till expiry
Refunds
Not automatic on cancel
Cancellation steps
- Sign in as the employer account administrator.
- Open Account → Subscriptions (or contact support if you cannot access billing).
- Disable autopay / recurring mandates if enabled, so future renewals do not charge.
- Confirm that you want service to end at the current cycle end, or request immediate access stop where available.
3. Timing & Access After Cancellation
After a valid cancellation request, Origin stops scheduling the next renewal for the cancelled plan or seats. Access already paid for continues until the existing plan or seat expiry date shown in your billing status, unless a support-approved exception says otherwise.
If you cancel close to a renewal date and an autopay charge has already been initiated by the payment gateway, that charge may still complete. In that case, contact support promptly with the payment ID so we can review under our Refund Policy.
4. Important Notes
- Cancelling a subscription does not by itself generate a refund for the remaining unused period of an already paid cycle.
- If autopay or standing instructions are enabled, you must disable them to prevent the next renewal charge.
- Seat allowance, plan access, and add-ons remain active until their paid validity ends unless support applies an approved exception.
- Employer-initiated account closure, company suspension, or policy enforcement may restrict access earlier where required for security or compliance.
5. Contact for Cancellation Help
Email support@originhrms.com or call +(91)-9160319012 with your company name, registered email, and billing identifiers. You can also use our Contact page. Physical address: 11-13-759, Road No 3/d, Green Hills colony, Hyderabad - 500035, India.