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Refund Policy

This Refund Policy explains when OriginHRMS may refund subscription, seat, and add-on payments processed through our payment partners, including Razorpay.

Last updated: July 2026

1. Scope

OriginHRMS is a digital SaaS workforce management platform. Payments cover software subscription access, employee seats, and approved digital add-ons. Because the service is delivered online, there is no physical shipping, delivery, or return of goods.

Online payments may be processed through authorized payment gateways such as Razorpay. Gateway fees, bank processing rules, and settlement timelines may apply in addition to this policy.

2. Refund Timeline

Request window

Within 7 days of payment

Review time

2–3 business days

Refund credit

5–7 business days

Once a refund is approved, the amount is initiated to the original payment method. Banks and card networks typically complete the credit within 5–7 business days. Exact posting time depends on your bank or UPI provider.

3. When Refunds Are Eligible

Eligible cases
  • • Duplicate payment for the same subscription, seats, or add-on order
  • • Successful charge where paid access was not activated due to a verified platform fault
  • • Incorrect amount charged because of a confirmed billing calculation or gateway capture error
  • • Support-approved goodwill or exception refunds after review of the payment and account history
Not eligible
  • • Change of mind after a successful payment where service access was already activated
  • • Partial unused time within an active billing cycle after voluntary cancellation
  • • Failed, cancelled, abandoned, or unverified checkout attempts that never captured payment
  • • Charges arising from misuse, fraud, unauthorized account sharing, or policy violations

4. How to Request a Refund

  1. Email support@originhrms.com within 7 days of the payment date.
  2. Include company name, registered email, Razorpay/payment ID, order ID, invoice number (if any), amount paid, and reason for the request.
  3. Our billing team reviews the request within 2–3 business days and may ask for additional verification.
  4. If approved, the refund is initiated to the original payment instrument and tracked in your billing history.

5. Related Policies & Contact

Subscription cancellations are covered separately in our Cancellation Policy. For general billing rules, see Payment Policies.

Email: support@originhrms.com

Phone: +(91)-9160319012

Address: 11-13-759, Road No 3/d, Green Hills colony, Hyderabad - 500035, India