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Refund Policy

This Refund Policy explains when OriginHRMS may refund subscription, seat, and add-on payments processed through our payment partners, including Razorpay.

Last updated: August 2026

1. Scope

OriginHRMS is a digital SaaS workforce management platform used worldwide. Payments cover software subscription access, employee seats, and approved digital add-ons. Because the service is delivered online, there is no physical shipping, delivery, or return of goods. Mandatory consumer refund or withdrawal rights in your country (including the EU 14-day right for consumers) always prevail over any shorter commercial window below.

Online payments may be processed through authorized payment gateways such as Razorpay. Gateway fees, bank processing rules, and settlement timelines may apply in addition to this policy.

2. Refund Timeline

Business requests

Within 7 days of payment

EU consumers

14-day withdrawal

Refund credit

5–14 days after approval

Once a refund is approved, the amount is initiated to the original payment method. Banks and card networks typically complete the credit within 5–14 business days. Exact posting time depends on your bank, UPI provider, or card scheme. EU consumer withdrawals are reimbursed within 14 days of a valid notice, using the same payment method.

3. When Refunds Are Eligible

Eligible cases
  • • Duplicate payment for the same subscription, seats, or add-on order
  • • Successful charge where paid access was not activated due to a verified platform fault
  • • Incorrect amount charged because of a confirmed billing calculation or gateway capture error
  • • Support-approved goodwill or exception refunds after review of the payment and account history
Not eligible
  • • Change of mind after a successful payment where service access was already activated
  • • Partial unused time within an active billing cycle after voluntary cancellation
  • • Failed, cancelled, abandoned, or unverified checkout attempts that never captured payment
  • • Charges arising from misuse, fraud, unauthorized account sharing, or policy violations

3A. EU / UK consumers and other local law

If you are an EU / EEA or UK consumer who bought Origin at a distance, you may withdraw within 14 days of the contract without giving a reason. Email support@originhrms.com with the subject “Withdrawal”. If you asked us to start the digital service immediately and acknowledged that you would lose the right once the service was fully performed, a proportionate charge may apply. Organisation / professional buyers are B2B; the 14-day consumer right does not apply to them.

In every country, if a local consumer or payment law requires a refund (duplicate charge, non-delivery, non-conforming digital service, or a cooling-off right), we honour that law even if the commercial 7-day B2B window has passed.

4. How to Request a Refund

  1. Email support@originhrms.com within 7 days of the payment date.
  2. Include company name, registered email, Razorpay/payment ID, order ID, invoice number (if any), amount paid, and reason for the request.
  3. Our billing team reviews the request within 2–3 business days and may ask for additional verification.
  4. If approved, the refund is initiated to the original payment instrument and tracked in your billing history.

5. Related Policies & Contact

Subscription cancellations are covered separately in our Cancellation Policy. For general billing rules, see Payment Policies.

Email: support@originhrms.com

Phone: +(91)-9160319012

Address: 11-13-759, Road No 3/d, Green Hills colony, Hyderabad - 500035, India